My Calls Sound Choppy or Keep Dropping; How Do I Fix It?

Common causes:
- Weak Wi-Fi or internet connection
- Too many devices on the same network
- VPN interference
- Outdated app or firmware

Steps to improve call quality:

1. Move closer to your Wi-Fi router or switch to a wired (Ethernet) connection if possible.
2. Disconnect other devices that are streaming or using heavy bandwidth (Netflix, large downloads, etc.).
3. Disable your VPN temporarily and test a call; VPNs can interfere with VoIP traffic.
4. Switch networks;  if on Wi-Fi, try mobile data or vice versa.
5. Restart your router*; unplug it, wait 30 seconds, plug it back in.
6. Update the RingCentral app to the latest version.

Still choppy?
Run a network quality test at https://www.ringcentral.com/networktest and share the results with our support team.